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Privacy Policy

RX PETS PRIVACY POLICY

Effective Date: August 19, 2026
Last Updated: August 19, 2026

Rx Pets (“Rx Pets,” “we,” “us,” or “our”) is a brand of Rx Sports, LLC. This Privacy Policy describes how Rx Sports, LLC collects, uses, discloses, retains, and protects personal information when you visit or use RxPets.net (the “Site”), purchase Rx Pets products, communicate with us, subscribe to our communications, participate in promotions, or otherwise interact with Rx Pets.

By using the Site, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how you interact with us, we may collect the following categories of information.

A. Information You Provide

We may collect information you voluntarily provide, including:

  • Name;
  • Billing and shipping address;
  • Email address;
  • Telephone number;
  • Account username and password;
  • Order and transaction information;
  • Product preferences;
  • Customer service communications;
  • Reviews, testimonials, photographs, videos, and other content you submit;
  • Marketing and communication preferences;
  • Promotion, survey, contest, or loyalty-program information; and
  • Other information you choose to provide.

B. Payment Information

When you make a purchase, payment information may be collected and processed by our payment processors and e-commerce service providers.

Rx Pets may receive transaction-related information, such as payment status, payment method type, billing information, and transaction identifiers. We generally do not directly store complete payment-card numbers when payments are processed by third-party payment providers.

C. Device and Usage Information

When you use the Site, we and our service providers may automatically collect information such as:

  • Internet Protocol (IP) address;
  • Browser and device type;
  • Operating system;
  • Device identifiers;
  • Pages viewed;
  • Referring and exit pages;
  • Date and time of visits;
  • Links and advertisements clicked;
  • Approximate location derived from an IP address;
  • Shopping and browsing activity; and
  • Information collected through cookies, pixels, tags, software development kits, and similar technologies.

D. Information About Your Pet or Animal

You may voluntarily provide information concerning an animal, including species, breed, age, size or weight, product preferences, or the reason you are interested in a particular product.

Please do not submit unnecessary sensitive information about yourself when providing information about your animal.

E. Information From Third Parties

We may receive information from third parties such as:

  • E-commerce platforms;
  • Payment processors;
  • Shipping and fulfillment providers;
  • Advertising and analytics providers;
  • Social-media platforms;
  • Affiliate or referral partners;
  • Marketing partners; and
  • Other vendors and service providers.

2. HOW WE USE INFORMATION

We may use personal information to:

  • Operate and improve RxPets.net;
  • Process, fulfill, ship, and manage orders;
  • Process payments and refunds;
  • Create and maintain customer accounts;
  • Communicate regarding orders and customer-service inquiries;
  • Recommend or display products and content;
  • Personalize the Site and customer experience;
  • Send promotional emails, text messages, or other marketing communications where permitted;
  • Administer promotions, loyalty programs, surveys, and special offers;
  • Measure advertising and marketing performance;
  • Conduct analytics and understand how customers use the Site;
  • Detect, investigate, and prevent fraud, security incidents, or misuse;
  • Protect our legal rights and the rights and safety of others;
  • Comply with applicable laws and regulatory requirements;
  • Maintain business and transaction records; and
  • Carry out other purposes disclosed when information is collected.

3. COOKIES AND SIMILAR TECHNOLOGIES

RxPets.net and our service providers may use cookies, pixels, tags, analytics technologies, and similar tools.

These technologies may be used to:

  • Keep the Site functioning;
  • Remember user preferences;
  • Maintain shopping-cart functionality;
  • Analyze traffic and Site performance;
  • Understand customer behavior;
  • Measure advertising effectiveness; and
  • Deliver or measure advertising that may be relevant to users.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect Site functionality.

Where required by applicable law, we will provide additional choices regarding non-essential cookies and similar technologies.

4. ANALYTICS AND ADVERTISING

We may use third-party analytics and advertising services to understand Site usage, measure marketing campaigns, and advertise Rx Pets products.

Depending on the technologies used, these providers may collect information about your activity on RxPets.net and other websites or online services over time.

Where required by applicable law, consumers may have the right to opt out of certain uses of personal information for targeted or cross-context behavioral advertising.

5. HOW WE DISCLOSE INFORMATION

We may disclose personal information to categories of recipients including:

Service Providers

Companies that assist us with:

  • Website hosting;
  • E-commerce operations;
  • Payment processing;
  • Order fulfillment;
  • Shipping;
  • Customer support;
  • Email and SMS communications;
  • Data analytics;
  • Information technology;
  • Fraud prevention; and
  • Advertising and marketing.

Business and Marketing Partners

We may disclose information to partners involved in promotions, referrals, affiliate programs, advertising, or other business activities, subject to applicable law.

Professional Advisors

Information may be provided to attorneys, accountants, auditors, insurers, consultants, and other professional advisors when reasonably necessary.

Legal and Safety Purposes

We may disclose information when reasonably necessary to:

  • Comply with law, regulation, subpoena, court order, or governmental request;
  • Protect Rx Sports, LLC or Rx Pets;
  • Enforce our agreements;
  • Investigate fraud or security incidents; or
  • Protect the rights, property, health, or safety of customers or others.

Corporate Transactions

Information may be transferred in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, investment, or other corporate transaction involving Rx Sports, LLC or the Rx Pets brand.

6. SALE OR SHARING OF PERSONAL INFORMATION

Rx Sports, LLC does not sell personal information for money in the conventional sense.

Certain advertising or analytics technologies, however, may constitute “selling,” “sharing,” or processing for “targeted advertising” under particular state privacy laws.

Where applicable, we will provide consumers with legally required mechanisms to opt out of those activities.

7. YOUR PRIVACY RIGHTS

Depending on where you reside and whether applicable statutory thresholds are met, you may have rights concerning your personal information, including rights to:

  • Confirm whether we process your personal information;
  • Access personal information;
  • Obtain certain information concerning our collection and use practices;
  • Correct inaccurate information;
  • Request deletion of personal information;
  • Obtain a portable copy of certain information;
  • Opt out of certain sales or sharing of personal information;
  • Opt out of targeted advertising;
  • Limit certain uses of sensitive personal information where applicable;
  • Withdraw consent where processing depends upon consent; and
  • Appeal certain decisions concerning a privacy request where applicable.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

To submit a privacy request, contact us using the information provided in the Contact Us section below.

We may need to verify your identity before processing a request. Authorized agents may submit requests where permitted by law, subject to appropriate verification.

8. CALIFORNIA PRIVACY RIGHTS

California residents may have additional rights under the California Consumer Privacy Act, as amended (“CCPA”), if Rx Sports, LLC is subject to the applicable provisions of that law.

These may include rights to know, access, correct, and delete certain personal information and to opt out of the sale or sharing of personal information.

During the preceding 12 months, the categories of personal information we may have collected include:

  • Identifiers;
  • Customer-record information;
  • Commercial information;
  • Internet or electronic-network activity;
  • Approximate geolocation information;
  • Inferences derived from customer interactions; and
  • Other information voluntarily provided by consumers.

The sources, purposes, and categories of recipients for this information are described elsewhere in this Privacy Policy.

We do not knowingly sell or share personal information belonging to consumers under 16 without legally required authorization.

If our practices constitute selling or sharing under California law, eligible consumers may exercise applicable opt-out rights through the privacy controls we make available.

9. DO NOT TRACK AND OPT-OUT PREFERENCE SIGNALS

Some browsers offer “Do Not Track” signals. Because there is not a universally accepted standard governing all Do Not Track signals, the Site may not respond to every such signal.

Where applicable law requires recognition of a legally valid browser-based opt-out preference signal, we will process supported signals as required by law.

10. EMAIL AND TEXT MARKETING

You may unsubscribe from promotional emails by using the unsubscribe mechanism included in the communication.

If Rx Pets offers SMS/text marketing, you may opt out according to the instructions included in the applicable message or program.

Opting out of marketing communications does not prevent us from sending transactional communications, such as order confirmations, shipping notices, product-safety communications, or customer-service messages.

11. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Complete transactions;
  • Maintain business and tax records;
  • Provide customer service;
  • Resolve disputes;
  • Prevent fraud;
  • Enforce agreements; and
  • Meet legal and regulatory requirements.

Retention periods may vary according to the nature of the information and our legal and operational obligations.

12. DATA SECURITY

We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information.

No Internet transmission, electronic storage system, or information-security system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

13. CHILDREN’S PRIVACY

RxPets.net is intended for adults and is not directed toward children under 13.

We do not knowingly collect personal information directly from children under 13. If we learn that we have collected such information without appropriate authorization, we will take reasonable steps to delete it.

14. THIRD-PARTY WEBSITES

The Site may contain links to websites, applications, social-media platforms, or services operated by third parties.

Rx Sports, LLC does not control and is not responsible for the privacy practices of third parties. You should review their privacy policies before providing personal information.

15. INTERNATIONAL USERS

RxPets.net is operated from the United States and is primarily intended for U.S. customers unless otherwise stated.

If you access the Site from outside the United States, information you provide may be transferred to and processed in the United States or other jurisdictions where our service providers operate.

Products available through RxPets.net may not be lawful, approved, or available in every jurisdiction.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, technology, products, services, or legal obligations.

When we make material changes, we will update the “Last Updated” date and provide any additional notice required by applicable law.

17. CONTACT US

For questions about this Privacy Policy or to submit a privacy request, contact:

Rx Sports, LLC
Rx Pets
Website: RxPets.net
Email: info@rxpets.net
Mailing Address: 1100 Wicomico St., Ste. 540, Baltimore, MD 21230

For privacy-rights requests, please include sufficient information for us to identify and respond to your request. Do not send passwords, complete payment-card information, or other unnecessary sensitive information by email.